Pampered Chef Customer Service

Shipping

Find answers about delivery time, tracking, and costs.

• FAQ
• How long will it take my order to arrive?
• How much does shipping cost?
• How do I check the shipment status and tracking of an order or party?
• How do I update the shipping address on an order?
• My package shows delivered but was not received.

Orders & Returns

Let us help you place or review an order. If you’re not fully satisfied with your purchase, see return and exchange information.

To find information about products currently on backorder, along with their estimated ship date, visit our backorders page.

• FAQ
• How do I place an online order?
• How do I cancel or update an order?
• How do I access my order history?
• How do I process a return or exchange?

Products

Find answers about using or caring for our products.

• FAQ
• How long do product guarantees last?
• Where can I find information on how to clean my product?
• Where can I find information on how to use my product?

Hosting a Party

Get more information about hosting a Pampered Chef party, or check out the most frequently asked questions from new and repeat hosts below.

• FAQ
• How do host benefits work?
• Why isn’t my past host discount being applied to my order?
• How do I enter my future party pick?