Shipping Information, Our Response to Covid-19, and Frequently Asked Questions
The team at Pampered Chef is working hard to get your packages to you but we’re experiencing very delayed shipping right now—it can take 7-8 weeks for us to process your order before we get it in the mail. We know this isn’t the experience you expect from us, and it’s certainly not the service we’re used to providing. We are doing all we can to get your items to you and your family as soon as possible.
Want to check on your order? You can check in here any time to see order dates we're currently shipping.
So why are shipments so delayed?
• Employee safety is our number one priority. We’re following the guidelines of the state and the US CDC for social distancing (that means fewer employees in the distribution center at one time), we’re operating on staggered shifts, and we’re deep cleaning regularly (between every shift—three times per day!). These important measures make it take longer to process your order.
• In support of social distancing for you and our party hosts, we have intentionally migrated the majority of our shipping from “ship to host” to direct ship to you. That results in a much larger number of packages we have to prepare and ship in our distribution center.
As you can imagine, our Solution Center is also receiving an extremely high amount of phone calls, emails, and direct messages. They’re working overtime to respond to everyone, but their response times are also delayed. If you placed an order on our website or through a party and it hasn’t been at least 7 weeks, please reach out to your consultant first before contacting our Solution Center for an update. Until your order ships, our reps unfortunately won’t be able to provide you with tracking information.
We appreciate your patience and are excited for you to get your new Pampered Chef products. We know they’ll be worth the wait!
Below are answers to some common questions, as well as resources that might be helpful for you. For over 40 years, Pampered Chef has helped families cook and eat together in a way that's simple and fun—and our mission is more relevant than ever. Thanks for your patience and support while we work hard to help you.
Why is my shipment taking longer than usual?
We’re currently experiencing shipping delays and some out of stock items. We’re working to get your products to you as soon as possible but expect orders could take 7-8 weeks to ship out from the time your consultant closes your party or when you place a non-party order online. You’ll receive an email with tracking information once your order ships. We’re also keeping our site updated with current out of stock notices on specific products.
Can I adjust my order after I submit it?
Once an order is submitted, we’re not able to adjust the order to add items. You can always place another order through your consultant or on our website.
Can I change my address, or schedule my order for pickup, after it has shipped?
Any changes to address once your package has shipped, or to request that your package be held for pickup, would need to be done through the carrier’s website.
Can I process my own return?
If you created an account when you made your purchase, you can log in and process a return, exchange, or refund for your order.
Can I order a replacement product?
You can order a replacement part for many of our products. You can find all our replacement parts here, or search our website for the specific product you’re looking for. If you’re looking to replace a product that has been discontinued, it’s no longer available for purchase (but you can check in our outlet, which contains some of our recently discontinued items).
How do I know if my product is still under guarantee?
To verify your product’s specific guarantee, search for it on the website or check the use & care that came with your product. You can review information on guarantees and returns information here. Our guarantee covers items that have defects in materials or workmanship. The guarantee does not cover items damaged due to misuse (damage to usage outside of Use & Care guidelines), accidental damage (such as the item being dropped), or items damaged due to acts of God (flood, fire, etc.).
If you need to call us regarding your guarantee, please have the item with you for identification and have as much of the following information available: Order number, consultant who you purchased the product through, host name, your name at time of purchase, your address, email address and contact information. You can also email us at firstname.lastname@example.org including the information requested above, along with a photo of the item (for cookware pieces please include both the top and bottom of the pans).
How can I find a consultant?
On our homepage, you’ll see “Find a Consultant” in the upper right-hand corner. You can search for a consultant by location or by name.
Who can help me with a recipe?
If you need help with a specific recipe, you can reach out to your consultant or you can send an email to email@example.com with your questions and we’ll be happy to help.
How are you keeping your distribution center safe?
We’ve increased the frequency of regularly scheduled cleanings and sanitization efforts in our Distribution Center. We’re recommending all employees to take precautionary health measures, including frequent handwashing, staying home when sick, and pausing all non-essential work travel—in-line with recommendations from the World Health Organization, Center for Disease Control, and government. For the added safety of our distribution center employees, we’re requiring anyone who enters the building to have their temperature checked, wear a mask, and follow strict social distancing guidelines.
How are you taking care of your teams?
In our distribution center, we’re making attendance voluntary (without performance consequence if they choose to stay home), employees are working on an adjusted shift schedule, and are receiving increased pay.
What are you doing to give back?
Pampered Chef has existing partnerships with the American Cancer Society® Hope Lodge Program, which is currently offering frontline health care workers who don’t want to expose their families to potential risk to have a safe and comfortable place to stay, and Feeding America®, to provide food to people in need through its member food banks. You can learn more about our charitable partnerships and how to get involved here.