Shipping Information & Frequently Asked Questions
We believe in excellent customer service for everyone, every time. Over the past several months, we’ve experienced a number of challenges that have impacted our ability to provide the best possible customer care.
We’re currently experiencing very delayed shipping—it can take 2–3 weeks to process your order before we get it in the mail. This isn’t the experience you expect from us and we apologize for the delays.
We’re taking action to restore and improve on our service—from expanding our Distribution Center capacity and inventory, to investing in new technology.
We’re doing all we can to get your items to you and your family as soon as possible. Thanks for your patience and support while we work hard to help you.
Below are answers to some common questions, as well as resources, that might be helpful.
Want to check on your order? You can check in here any time to see order dates we're currently shipping.
To find information about products currently on backorder, along with their estimated ship dates, visit our Backorders page.
FAQ - Frequently Asked Questions
Why is my shipment taking longer than usual?
To support social distancing for you and our party hosts, we’ve migrated the majority of our shipping from “ship to host” to ship directly to you. That results in a much larger number of packages we have to prepare and ship in our Distribution Center. We’re also experiencing some out of stock items due to supplier availability.
We’re working to get your products to you as soon as possible, but orders could take 2–3 weeks to ship from the time your consultant closes your party or when you place a non-party order online. You’ll receive an email with tracking information once your order ships. We’re also keeping our site updated with current out of stock notices on specific products.
Can I adjust my order after I submit it?
Once an order is submitted, we’re not able to adjust the order to add items. You can always place another order through your consultant or on our website.
If you have a TasteBuds or Enrichables™ subscription, you can log into your account to make any adjustments before your monthly shipment.
Can I change my address, or schedule my order for pickup, after it has shipped?
You can request changes to address or requests to hold packages for pickup through the carrier's website.
Can I process my own return?
If you created an account when you made your purchase, you can log in and process a return, exchange, or refund for your order. We can only provide a refund once your order is shipped or cancelled.
Can I order a replacement product?
You can order a replacement part for many of our products. You can find all our replacement parts here, or search our website for the specific product you’re looking for. If you’re looking to replace a product that has been discontinued, it’s no longer available for purchase (but you can check in our outlet, which includes some of our recently discontinued items).
How do I know if my product is still under guarantee?
To verify your product’s specific guarantee, search for it on the website or check the use and care that came with your product. You can review information on guarantees and returns information here. Our guarantee covers items that have defects in materials or workmanship. The guarantee does not cover items damaged due to misuse (damage to usage outside of use and care guidelines), accidental damage (such as the item being dropped), or items damaged due to acts of God (flood, fire, etc.).
If you need to call us regarding your guarantee, please have the item with you for identification and have as much of the following information available: Order number, consultant who you purchased the product through, host name, your name at time of purchase, your address, email address and contact information. You can also email us at email@example.com including the information requested above, along with a photo of the item (for cookware pieces please include both the top and bottom of the pans).
How can I find a consultant?
On our homepage, you’ll see “Find a Consultant” in the upper left-hand corner on a smartphone (or the upper right-hand corner on a desktop.) You can search for a consultant by location or by name.
How are you keeping your Distribution Center safe?
The health and safety of our coworkers, customers and communities is our top priority. We’re closely following official recommendations from the World Health Organization, Center for Disease Control, and government. As part of that, we’ve increased the frequency of regularly scheduled cleanings and sanitization efforts in our Distribution Center, and we’re requiring anyone who enters the building to have their temperature checked, wear a mask, and follow strict social distancing guidelines.
These new safety measures take time, so please be patient with us as we navigate new ways of working.
How are you taking care of your teams?
Distribution Center employees are receiving increased pay at this time.
What are you doing to give back?
We’re doubling our efforts to give back during these times. Pampered Chef continues to partner with the American Cancer Society® Hope Lodge Program to ensure that these facilities can safely reopen. Our fundraising helps provide personal protective equipment, increased safety measures, and more so these facilities can remain a safe haven for patients during their most vulnerable times.
We also continue to partner with Feeding America® to provide food to people in need through its member food banks. You can learn more about our charitable partnerships and how to get involved here.